OK, so with the acquisition of the new TV, I am really enjoying watching Blu-Ray and upconverted DVDs, so I decided to start looking to try out the HD offerings. When I bought the TV, I received a Rogers HD package with an offer for bunch of free stuff.
I have been a loyal Bell Expressvu (now Bell TV) customer for quite some time, and I’m not completely convinced I want to leave them yet, despite the occasional weather-related outage, the service has been pretty good. But my old 3100 terminal is acting up, so I need to replace it with something anyway, plus the inherent problems that you are limited to watching what is being fed to the main terminal (unless you get another terminal or one of their new dual tuner ones that are expensive!), weather outages, and no local programming.
When I contacted Bell, they pointed me to a web page showing standard rates (basically a more expensive version of what I have now and similar to the Rogers VIP package). They offered free install (upgrade really, to the new HD dish/equipment), but made no offer for free set top box rental (although they offered me a 50% discount on purchase if I signed up for 2 years…). When I told them they were considerably more expensive than Rogers, they gave me a number to call. From anecdotal evidence and some investigation online, I have found this is their tactic - give you the regular price, then make other offers if you balk. Kind of a crappy way to do business if you ask me. The people you want to keep happy are the loyal ones, not the ones who switch with every deal!
So in comparison, Rogers is offering VIP HD for about ~$45/month for the first year once you add their $2.99 ‘digital access fee’, which is along the same lines as the legalized theft everyone adds to cell bills as ’system access fess’, plus they are offering me free install and free box rental for a year (some people are apparently even getting two years free rental, although I suspect it comes at the cost of a contract). My problem with Rogers is their absolutely terrible program guide - something out of the 80s (actually, I think Windows 3.1 running on DOS looked more modern…). It is slow, no watching the current show while channel surfing, and no way to “hide” all those channels you either don’t subscribe to or don’t want to scroll through every time you look for something to watch (PPV, etc.). I have heard their guide is getting a facelift soon (already available on some devices), so maybe they have rectified these shortcomings, and the benefits to cable are that I can have up to 4 outlets in the house, one with the digital box, the other 3 getting standard cable. There are also no weather-related issues and we get to have the local news and watch Comedy Council sessions on Monday nights if I am feeling particularly sleep-deprived…
I looked into Aliant TV, but they are not available at my house, so they lose out. Star Choice might be an option if they were really competitive, but the real race in my mind is Bell vs. Rogers at this point.
Once the year of cheap rates is up, I realize all packages float around the same price, so it will likely come down to quality of service and convenience features.
My question is, does anyone have experience with both Bell and/or Rogers HD programming and is willing to share their experience(s), good or bad, to help me decide?